Public Sector Performance Assessment:
A Literature Analysis
DOI:
https://doi.org/10.20401/rasi.7.2.480Keywords:
Performance Assessment, Public Sector, Proknow-C, Avaliação de Desempenho, Setor PúblicoAbstract
This paper aims to identify the international literature approaches regarding the subject of performance evaluation of the public sector. Within a qualitative approach, this research applies the ProKnow-C method to select a bibliographic portfolio (BP). It was uncovered a theoretical framework that discloses the evolution of performance evaluation in the public sector and then this paper reports, specifically, the steps of the review, which also contributes, as a guide, to the improvement of scientific literature reviews in general. In this manuscript, 39 research papers were selected out of a first search that resulted in 2228 papers. Basic and advanced bibliometric analysis were performed to identify some particularities of the research area like authors, most quoted papers and journals, besides the specific concerns of performance evaluation in the public sector, such as the need for performance appraisal fostering organizational strategy.
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References
Ahn, H. (2001). Applying the balanced scorecard concept: an experience report. Long range planning, 34(4), 441-461. https://doi.org/10.1016/S0024-6301(01)00057-7.
Arnaboldi, M., Lapsley, I., & Steccolini, I. (2015). Performance management in the public sector: The ultimate challenge. Financial Accountability & Management, 31(1), 1-22. DOI: 10.1111/faam.12049.
Atkinson, A. A., Waterhouse, J. H., & Wells, R. B. (1997). A stakeholder approach to strategic performance measurement. Sloan management review, 38(3), 25.
Aussenac-Gilles, N., & Gandon, F. (2013). From the knowledge acquisition bottleneck to the knowledge acquisition overflow: A brief French history of knowledge acquisition. International Journal of Human-Computer Studies, 71(2), 157-165. https://doi.org/10.1016/j.ijhcs.2012.10.009.
Benjamins, V. R. (2013). Information is not knowledge, knowledge is not wisdom, wisdom is not truth. International Journal of Human-Computer Studies, 71(2), 166-170. https://doi.org/10.1016/j.ijhcs.2012.10.005.
Bonnefoy, J. C., & ARMIJO, M. (2005). Indicadores de desempeño en el sector público. Instituto Latinoamericano y del Caribe de Planificación Económica y Social.
Bourne, M., Mills, J., Wilcox, M., Neely, A., & Platts, K. (2000). Designing, implementing and updating performance measurement systems. International journal of operations & production management, 20(7), 754-771. https://doi.org/10.1108/01443570010330739.
Bourne, M., Neely, A., Mills, J., & Platts, K. (2003). Implementing performance measurement systems: a literature review. International Journal of Business Performance Management, 5(1), 1-24. https://doi.org/10.1504/IJBPM.2003.002097.
Brignall, S., & Modell, S. (2000). An institutional perspective on performance measurement and management in the ‘new public sector’. Management accounting research, 11(3), 281-306. https://doi.org/10.1006/mare.2000.0136.
Carlucci, D., Schiuma, G., & Sole, F. (2015). The adoption and implementation of performance measurement process in Italian public organisations: the influence of political, cultural and rational factors. Production Planning & Control, 26(5), 363-376.http://dx.doi.org/10.1080/09537287.2014.906678.
Castro, C. D. M. (1977). A prática da pesquisa. McGraw-Hill.
Cavalluzzo, K. S., & Ittner, C. D. (2004). Implementing performance measurement innovations: evidence from government. Accounting, Organizations and Society, 29(3), 243-267. https://doi.org/10.1016/S0361-3682(03)00013-8.
Charbonneau, É., Bromberg, D. E., & Henderson, A. C. (2015). Performance improvement, culture, and regimes: Evidence from the Ontario municipal performance measurement program, 2000-2012. International Journal of Public Sector Management, 28(2), 105-120. https://doi.org/10.1108/IJPSM-08-2014-0093.
Creswell, J. W. (2010). Projeto de pesquisa métodos qualitativo, quantitativo e misto. In Projeto de pesquisa métodos qualitativo, quantitativo e misto. Artmed.
De Freitas Dias, G. A., Coura, K. V., Athayde, A. L. M., Farias, J. S., & Demo, G. (2019). A Prestação de Serviços Públicos pelo Governo Eletrônico. Revista de Administração, Sociedade e Inovação, 5(3), 55-74. https://doi.org/10.20401/rasi.5.3.294
Dey, S. S., Thommana, J., & Dock, S. (2014). Public agency performance management for improved service delivery in the digital age: case study. Journal of Management in Engineering, 31(5), 05014022.
Dutra, A., Ripoll-Feliu, V. M., Fillol, A. G., Ensslin, S. R., & Ensslin, L. (2015). The construction of knowledge from the scientific literature about the theme seaport performance evaluation. International Journal of Productivity and Performance Management, 64(2), 243-269. https://doi.org/10.1108/IJPPM-01-2014-0015.
Ensslin, L., Giffhorn, E., Ensslin, S. R., Petri, S. M., & Vianna, W. B. (2010). Avaliação do desempenho de empresas terceirizadas com o uso da metodologia multicritério de apoio à decisão-construtivista. Pesquisa Operacional, 30(1), 125-152. http://dx.doi.org/10.1590/S0101-74382010000100007
Ensslin, L., Ensslin, S. R., & Pacheco, G. C. (2012). Um estudo sobre segurança em estádios de futebol baseado na análise bibliométrica da literatura internacional. Perspectivas em Ciência da Informação, 17(2), 71-91.
Ensslin, Sandra Rolim et al. Disclosure of the state of the art of performance evaluation applied to project management. American Journal of Industrial and Business Management, v. 4, n. 11, p. 677, 2014. DOI: 10.4236/ajibm.2014.411073 .
Ensslin, L., Dezem, V., Dutra, A., Ensslin, S. R., & Somensi, K. (2017). Management support for agricultural enterprises: a case study for a fruit-producing company. International Food and Agribusiness Management Review, 1-18. https://doi.org/10.22434/IFAMR2016.0152.
Favoreu, C., Carassus, D., Gardey, D., & Maurel, C. (2015). Performance management in the local public sector in France: an administrative rather than a political model. International Review of Administrative Sciences, 81(4), 672-693.
Gaines, B. R. (2013). Knowledge acquisition: Past, present and future. International Journal of Human-Computer Studies, 71(2), 135-156. https://doi.org/10.1016/j.ijhcs.2012.10.010.
Gomes, C. P. B., & da Silva, S. S. (2017). Análise da Motivação dos Colaboradores do Batalhão de Operações Policiais Especiais-BOPE. Revista de Administração, Sociedade e Inovação, 3(1), 24-33. https://doi.org/10.20401/rasi.3.1.127
Greatbanks, R., & Tapp, D. (2007). The impact of balanced scorecards in a public sector environment: Empirical evidence from Dunedin City Council, New Zealand. International Journal of Operations & Production Management, 27(8), 846-873. https://doi.org/10.1108/01443570710763804
Greiling, D. (2006). Performance measurement: a remedy for increasing the efficiency of public services?. International Journal of Productivity and Performance Management, 55(6), 448-465. https://doi.org/10.1108/17410400610682488.
Hood, C. (1991). A public management for all seasons?. Public administration, 69(1), 3-19. DOI: 10.1111/j.1467-9299.1991.tb00779.x.
Hoque, Z., & Adams, C. (2011). The rise and use of balanced scorecard measures in Australian government departments. Financial Accountability & Management, 27(3), 308-334. DOI: 10.1111/j.1468-0408.2011.00527.x.
Pieter Jansen, E. (2004). Performance measurement in governmental organizations: a contingent approach to measurement and management control. Managerial Finance, 30(8), 54-68. https://doi.org/10.1108/03074350410769227.
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: translating strategy into action. Harvard Business Press.
Kaplan, R. S. (2001). Strategic performance measurement and management in nonprofit organizations. Nonprofit management and Leadership, 11(3), 353-370.
Kanji, G. (2008). Performance measurement and business excellence: The reinforcing link for the public sector 334: Y. Quality Control and Applied Statistics, 53(3), 293.
Lin, C. L., & Tan, H. L. (2013). Performance measurement in the public sector: Example of the building administration authorities in Taiwan. Journal of Management in Engineering, 30(1), 97-107.
Montesinos, V., Brusca, I., Rossi, F. M., & Aversano, N. (2013). The usefulness of performance reporting in local government: comparing Italy and Spain. Public Money & Management, 33(3), 171-176. http://dx.doi.org/10.1080/09540962.2013.785701.
Montesinos, V., & Brusca, I. (2009). Towards performance, quality and environmental management in local government: the case of Spain. Local Government Studies, 35(2), 197-212.
Melnyk, S. A., Bititci, U., Platts, K., Tobias, J., & Andersen, B. (2014). Is performance measurement and management fit for the future?. Management Accounting Research, 25(2), 173-186. https://doi.org/10.1016/j.mar.2013.07.007.
Modell, S. (2004). Performance measurement myths in the public sector: a research note. Financial Accountability & Management, 20(1), 39-55.
Moynihan, D. P. (2006). Managing for results in state government: Evaluating a decade of reform. Public Administration Review, 66(1), 77-89. DOI: 10.1111/j.1540-6210.2006.00557.x.
Neely, A. (1998). Measuring business performance. Profile books.
Nemec, J., Merickova, B., & Ochrana, F. (2008). Introducing benchmarking in the Czech Republic and Slovakia: Processes, problems and lessons. Public Management Review, 10(5), 673-684. http://dx.doi.org/10.1080/14719030802264424.
Newcomer, K., & Caudle, S. (2011). Public performance management systems: Embedding practices for improved success. Public Performance & Management Review, 35(1), 108-132.
Northcott, D., & Ma'amora Taulapapa, T. (2012). Using the balanced scorecard to manage performance in public sector organizations: Issues and challenges. International Journal of Public Sector Management, 25(3), 166-191.
Ohemeng, F. L. K. (2009). Constraints in the implementation of performance management systems in developing countries: the Ghanaian case. International Journal of Cross Cultural Management, 9(1), 109-132.
Otley, D. (2002). Measuring performance: The accounting perspective. Business performance measurement: Theory and practice, 3-21.
Otto, P., & Schlager-Weidinger, N. (2014). Public Sector Performance Management: Evaluating the Organisational Outcome of a Business Intelligence Based Budget Information System in the Context of a Federal Ministry. In Novel Methods and Technologies for Enterprise Information Systems (pp. 263-271). Springer International Publishing.
Park, S. (2014). Motivation of public managers as raters in performance appraisal: Developing a model of rater motivation. Public Personnel Management, 43(4), 387-414.
Pires, P. A. D. S., Ensslin, S. R., Somensi, K., & Bornia, A. C. (2019). Transparência Pública Sob a Perspectiva da Avaliação de Desempenho. Revista de Administração, Sociedade e Inovação, 5(3), 75-97. https://doi.org/10.20401/rasi.5.3.296.
Rantanen, H., Kulmala, H. I., Lönnqvist, A., & Kujansivu, P. (2007). Performance measurement systems in the Finnish public sector. International Journal of Public Sector Management, 20(5), 415-433. https://doi.org/10.1108/09513550710772521.
Sole, F. (2009). A management model and factors driving performance in public organizations. Measuring Business Excellence, 13(4), 3-11.https://doi.org/10.1108/13683040911006747.
Sotirakou, T., & Zeppou, M. (2006). Utilizing performance measurement to modernize the Greek public sector. Management Decision, 44(9), 1277-1304. https://doi.org/10.1108/00251740610707730.
Srimai, S., Radford, J., & Wright, C. (2011). Evolutionary paths of performance measurement: an overview of its recent development. International Journal of Productivity and Performance Management, 60(7), 662-687. https://doi.org/10.1108/17410401111167771.
TOMAŽEVI?, Nina; SELJAK, Janko; ARISTOVNIK, Aleksander. TQM in public administration organisations: an application of data envelopment analysis in the police service. Total quality management & business excellence, v. 27, n. 11-12, p. 1396-1412, 2016.
Valmorbida, S. M., & Ensslin, L. (2016). Construção de conhecimento sobre aval iação de desempenho para gestão organizacional: uma investigação nas pe squisas científicas internacionais. Revista Contemporânea de Contabilidade, 13(28). DOI: http://dx.doi.org/10.5007/2175-8069.2016v13n28p123.
Verbeeten, F. H. (2008). Performance management practices in public sector organizations: Impact on performance. Accounting, Auditing & Accountability Journal, 21(3), 427-454. https://doi.org/10.1108/09513570810863996.
WALKER, R. M.; BOYNE, G A. (2006) Public management reform and organizational performance: An empirical assessment of the UK Labour government's public service improvement strategy. Journal of Policy Analysis and Management, 25 (2), 371-393.
West, D., & Blackman, D. (2015). Performance management in the public sector. Australian Journal of Public Administration, 74(1), 73-81. DOI: 10.1111/1467-8500.12130.
Yang, K., & Hsieh, J. Y. (2007). Managerial effectiveness of government performance measurement: testing a middle?range model. Public Administration Review, 67(5), 861-879. DOI: 10.1111/j.1540-6210.2007.00774.x.
Zhonghua, C., & Ye, W. (2012). Research frontiers in public sector performance measurement. Physics Procedia, 25, 793-799. https://doi.org/10.1016/j.phpro.2012.03.159.
Arnaboldi, M., Lapsley, I., & Steccolini, I. (2015). Performance management in the public sector: The ultimate challenge. Financial Accountability & Management, 31(1), 1-22. DOI: 10.1111/faam.12049.
Atkinson, A. A., Waterhouse, J. H., & Wells, R. B. (1997). A stakeholder approach to strategic performance measurement. Sloan management review, 38(3), 25.
Aussenac-Gilles, N., & Gandon, F. (2013). From the knowledge acquisition bottleneck to the knowledge acquisition overflow: A brief French history of knowledge acquisition. International Journal of Human-Computer Studies, 71(2), 157-165. https://doi.org/10.1016/j.ijhcs.2012.10.009.
Benjamins, V. R. (2013). Information is not knowledge, knowledge is not wisdom, wisdom is not truth. International Journal of Human-Computer Studies, 71(2), 166-170. https://doi.org/10.1016/j.ijhcs.2012.10.005.
Bonnefoy, J. C., & ARMIJO, M. (2005). Indicadores de desempeño en el sector público. Instituto Latinoamericano y del Caribe de Planificación Económica y Social.
Bourne, M., Mills, J., Wilcox, M., Neely, A., & Platts, K. (2000). Designing, implementing and updating performance measurement systems. International journal of operations & production management, 20(7), 754-771. https://doi.org/10.1108/01443570010330739.
Bourne, M., Neely, A., Mills, J., & Platts, K. (2003). Implementing performance measurement systems: a literature review. International Journal of Business Performance Management, 5(1), 1-24. https://doi.org/10.1504/IJBPM.2003.002097.
Brignall, S., & Modell, S. (2000). An institutional perspective on performance measurement and management in the ‘new public sector’. Management accounting research, 11(3), 281-306. https://doi.org/10.1006/mare.2000.0136.
Carlucci, D., Schiuma, G., & Sole, F. (2015). The adoption and implementation of performance measurement process in Italian public organisations: the influence of political, cultural and rational factors. Production Planning & Control, 26(5), 363-376.http://dx.doi.org/10.1080/09537287.2014.906678.
Castro, C. D. M. (1977). A prática da pesquisa. McGraw-Hill.
Cavalluzzo, K. S., & Ittner, C. D. (2004). Implementing performance measurement innovations: evidence from government. Accounting, Organizations and Society, 29(3), 243-267. https://doi.org/10.1016/S0361-3682(03)00013-8.
Charbonneau, É., Bromberg, D. E., & Henderson, A. C. (2015). Performance improvement, culture, and regimes: Evidence from the Ontario municipal performance measurement program, 2000-2012. International Journal of Public Sector Management, 28(2), 105-120. https://doi.org/10.1108/IJPSM-08-2014-0093.
Creswell, J. W. (2010). Projeto de pesquisa métodos qualitativo, quantitativo e misto. In Projeto de pesquisa métodos qualitativo, quantitativo e misto. Artmed.
De Freitas Dias, G. A., Coura, K. V., Athayde, A. L. M., Farias, J. S., & Demo, G. (2019). A Prestação de Serviços Públicos pelo Governo Eletrônico. Revista de Administração, Sociedade e Inovação, 5(3), 55-74. https://doi.org/10.20401/rasi.5.3.294
Dey, S. S., Thommana, J., & Dock, S. (2014). Public agency performance management for improved service delivery in the digital age: case study. Journal of Management in Engineering, 31(5), 05014022.
Dutra, A., Ripoll-Feliu, V. M., Fillol, A. G., Ensslin, S. R., & Ensslin, L. (2015). The construction of knowledge from the scientific literature about the theme seaport performance evaluation. International Journal of Productivity and Performance Management, 64(2), 243-269. https://doi.org/10.1108/IJPPM-01-2014-0015.
Ensslin, L., Giffhorn, E., Ensslin, S. R., Petri, S. M., & Vianna, W. B. (2010). Avaliação do desempenho de empresas terceirizadas com o uso da metodologia multicritério de apoio à decisão-construtivista. Pesquisa Operacional, 30(1), 125-152. http://dx.doi.org/10.1590/S0101-74382010000100007
Ensslin, L., Ensslin, S. R., & Pacheco, G. C. (2012). Um estudo sobre segurança em estádios de futebol baseado na análise bibliométrica da literatura internacional. Perspectivas em Ciência da Informação, 17(2), 71-91.
Ensslin, Sandra Rolim et al. Disclosure of the state of the art of performance evaluation applied to project management. American Journal of Industrial and Business Management, v. 4, n. 11, p. 677, 2014. DOI: 10.4236/ajibm.2014.411073 .
Ensslin, L., Dezem, V., Dutra, A., Ensslin, S. R., & Somensi, K. (2017). Management support for agricultural enterprises: a case study for a fruit-producing company. International Food and Agribusiness Management Review, 1-18. https://doi.org/10.22434/IFAMR2016.0152.
Favoreu, C., Carassus, D., Gardey, D., & Maurel, C. (2015). Performance management in the local public sector in France: an administrative rather than a political model. International Review of Administrative Sciences, 81(4), 672-693.
Gaines, B. R. (2013). Knowledge acquisition: Past, present and future. International Journal of Human-Computer Studies, 71(2), 135-156. https://doi.org/10.1016/j.ijhcs.2012.10.010.
Gomes, C. P. B., & da Silva, S. S. (2017). Análise da Motivação dos Colaboradores do Batalhão de Operações Policiais Especiais-BOPE. Revista de Administração, Sociedade e Inovação, 3(1), 24-33. https://doi.org/10.20401/rasi.3.1.127
Greatbanks, R., & Tapp, D. (2007). The impact of balanced scorecards in a public sector environment: Empirical evidence from Dunedin City Council, New Zealand. International Journal of Operations & Production Management, 27(8), 846-873. https://doi.org/10.1108/01443570710763804
Greiling, D. (2006). Performance measurement: a remedy for increasing the efficiency of public services?. International Journal of Productivity and Performance Management, 55(6), 448-465. https://doi.org/10.1108/17410400610682488.
Hood, C. (1991). A public management for all seasons?. Public administration, 69(1), 3-19. DOI: 10.1111/j.1467-9299.1991.tb00779.x.
Hoque, Z., & Adams, C. (2011). The rise and use of balanced scorecard measures in Australian government departments. Financial Accountability & Management, 27(3), 308-334. DOI: 10.1111/j.1468-0408.2011.00527.x.
Pieter Jansen, E. (2004). Performance measurement in governmental organizations: a contingent approach to measurement and management control. Managerial Finance, 30(8), 54-68. https://doi.org/10.1108/03074350410769227.
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: translating strategy into action. Harvard Business Press.
Kaplan, R. S. (2001). Strategic performance measurement and management in nonprofit organizations. Nonprofit management and Leadership, 11(3), 353-370.
Kanji, G. (2008). Performance measurement and business excellence: The reinforcing link for the public sector 334: Y. Quality Control and Applied Statistics, 53(3), 293.
Lin, C. L., & Tan, H. L. (2013). Performance measurement in the public sector: Example of the building administration authorities in Taiwan. Journal of Management in Engineering, 30(1), 97-107.
Montesinos, V., Brusca, I., Rossi, F. M., & Aversano, N. (2013). The usefulness of performance reporting in local government: comparing Italy and Spain. Public Money & Management, 33(3), 171-176. http://dx.doi.org/10.1080/09540962.2013.785701.
Montesinos, V., & Brusca, I. (2009). Towards performance, quality and environmental management in local government: the case of Spain. Local Government Studies, 35(2), 197-212.
Melnyk, S. A., Bititci, U., Platts, K., Tobias, J., & Andersen, B. (2014). Is performance measurement and management fit for the future?. Management Accounting Research, 25(2), 173-186. https://doi.org/10.1016/j.mar.2013.07.007.
Modell, S. (2004). Performance measurement myths in the public sector: a research note. Financial Accountability & Management, 20(1), 39-55.
Moynihan, D. P. (2006). Managing for results in state government: Evaluating a decade of reform. Public Administration Review, 66(1), 77-89. DOI: 10.1111/j.1540-6210.2006.00557.x.
Neely, A. (1998). Measuring business performance. Profile books.
Nemec, J., Merickova, B., & Ochrana, F. (2008). Introducing benchmarking in the Czech Republic and Slovakia: Processes, problems and lessons. Public Management Review, 10(5), 673-684. http://dx.doi.org/10.1080/14719030802264424.
Newcomer, K., & Caudle, S. (2011). Public performance management systems: Embedding practices for improved success. Public Performance & Management Review, 35(1), 108-132.
Northcott, D., & Ma'amora Taulapapa, T. (2012). Using the balanced scorecard to manage performance in public sector organizations: Issues and challenges. International Journal of Public Sector Management, 25(3), 166-191.
Ohemeng, F. L. K. (2009). Constraints in the implementation of performance management systems in developing countries: the Ghanaian case. International Journal of Cross Cultural Management, 9(1), 109-132.
Otley, D. (2002). Measuring performance: The accounting perspective. Business performance measurement: Theory and practice, 3-21.
Otto, P., & Schlager-Weidinger, N. (2014). Public Sector Performance Management: Evaluating the Organisational Outcome of a Business Intelligence Based Budget Information System in the Context of a Federal Ministry. In Novel Methods and Technologies for Enterprise Information Systems (pp. 263-271). Springer International Publishing.
Park, S. (2014). Motivation of public managers as raters in performance appraisal: Developing a model of rater motivation. Public Personnel Management, 43(4), 387-414.
Pires, P. A. D. S., Ensslin, S. R., Somensi, K., & Bornia, A. C. (2019). Transparência Pública Sob a Perspectiva da Avaliação de Desempenho. Revista de Administração, Sociedade e Inovação, 5(3), 75-97. https://doi.org/10.20401/rasi.5.3.296.
Rantanen, H., Kulmala, H. I., Lönnqvist, A., & Kujansivu, P. (2007). Performance measurement systems in the Finnish public sector. International Journal of Public Sector Management, 20(5), 415-433. https://doi.org/10.1108/09513550710772521.
Sole, F. (2009). A management model and factors driving performance in public organizations. Measuring Business Excellence, 13(4), 3-11.https://doi.org/10.1108/13683040911006747.
Sotirakou, T., & Zeppou, M. (2006). Utilizing performance measurement to modernize the Greek public sector. Management Decision, 44(9), 1277-1304. https://doi.org/10.1108/00251740610707730.
Srimai, S., Radford, J., & Wright, C. (2011). Evolutionary paths of performance measurement: an overview of its recent development. International Journal of Productivity and Performance Management, 60(7), 662-687. https://doi.org/10.1108/17410401111167771.
TOMAŽEVI?, Nina; SELJAK, Janko; ARISTOVNIK, Aleksander. TQM in public administration organisations: an application of data envelopment analysis in the police service. Total quality management & business excellence, v. 27, n. 11-12, p. 1396-1412, 2016.
Valmorbida, S. M., & Ensslin, L. (2016). Construção de conhecimento sobre aval iação de desempenho para gestão organizacional: uma investigação nas pe squisas científicas internacionais. Revista Contemporânea de Contabilidade, 13(28). DOI: http://dx.doi.org/10.5007/2175-8069.2016v13n28p123.
Verbeeten, F. H. (2008). Performance management practices in public sector organizations: Impact on performance. Accounting, Auditing & Accountability Journal, 21(3), 427-454. https://doi.org/10.1108/09513570810863996.
WALKER, R. M.; BOYNE, G A. (2006) Public management reform and organizational performance: An empirical assessment of the UK Labour government's public service improvement strategy. Journal of Policy Analysis and Management, 25 (2), 371-393.
West, D., & Blackman, D. (2015). Performance management in the public sector. Australian Journal of Public Administration, 74(1), 73-81. DOI: 10.1111/1467-8500.12130.
Yang, K., & Hsieh, J. Y. (2007). Managerial effectiveness of government performance measurement: testing a middle?range model. Public Administration Review, 67(5), 861-879. DOI: 10.1111/j.1540-6210.2007.00774.x.
Zhonghua, C., & Ye, W. (2012). Research frontiers in public sector performance measurement. Physics Procedia, 25, 793-799. https://doi.org/10.1016/j.phpro.2012.03.159.
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